Last Updated: July 20, 2026

Our Return Policy

At MISSION, we want you to shop with confidence.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

• 
  Be unused and in their original condition
  
• 
  Be returned in their original packaging whenever possible
  
• 
  Show no signs of damage or misuse
  

Non-Returnable Items

The following items cannot be returned:

• 
  Gift cards
  
• 
  Personalized or custom-made products
  
• 
  Digital or downloadable products
  
• 
  Items marked as final sale (unless faulty)
  

How to Request a Return

To start a return, please contact us through our Contact page.

When contacting us, please include:

• 
  Your order number
  
• 
  The reason for your return
  
• 
  Photos (if the item is damaged or incorrect)
  

Once your request has been reviewed, we will provide you with the return instructions.

Refunds

After receiving and inspecting your returned item, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method within 5–7 business days.

Depending on your payment provider or bank, it may take a few additional business days for the refund to appear in your account.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different item, colour, or variation, please return your original purchase (if eligible) and place a new order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible through our Contact page.

To help us resolve the issue quickly, please include:

• 
  Your order number
  
• 
  Photos of the item
  
• 
  Photos of the packaging
  

We will work with you to find the most appropriate solution as quickly as possible.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• 
  The item arrived damaged
  
• 
  The item is defective
  
• 
  The wrong item was received
  

In these cases, MISSION will cover the return shipping costs whenever applicable.

Questions

If you have any questions regarding our Refunds & Returns Policy, please contact us through our Contact page.